Privacy policy

Last Updated: October 13, 2025

Relux operates this store and website, including the information, content, features, tools, products, and services, in order to provide you, as the customer, with an appropriate shopping experience (the “Services”). Relux is supported by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase, or carry out any other transaction through the Services, or when you communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, the Privacy Policy prevails with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing and using the Services, you confirm that you have read and understood how we collect, use, and disclose your information.

Personal Data We Collect or Process

When we use the term “personal data,” we refer to information that identifies you or can reasonably be linked to you or another person. Personal data does not include information collected in an anonymous or anonymized form, such that it cannot identify you or be linked to you. We may collect or process the following categories of personal data, including inferences derived from such data, depending on your interaction with the Services, where you reside, and the permissions or requirements of applicable laws:

  • Contact information including name, address, billing address, shipping address, phone number, and email address.
  • Financial data including credit card numbers, debit card numbers, financial account details, card payment information, payment confirmations, and other payment details.
  • Account data including username, password, security questions, preferences, and settings.
  • Transaction data including items viewed, added to cart, added to wishlist, purchased, returned, exchanged, deleted, and past transactions.
  • Communications with us including information you include in messages or when contacting customer support, such as disputes.
  • Device information including details about your device, browser, or network connection, IP address, and other unique identifiers.
  • Usage information regarding your interaction with the Services and how and when you browse or use them.

Sources of Personal Data

We may collect personal data from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or provide personal data.
  • Automatically through the Services, including through your device when you use our products, services, or visit our website, as well as through cookies and similar technologies.
  • From our service providers, when we engage them to implement certain technologies or process data on our behalf.
  • From our partners or third parties.

How We Use Your Personal Data

Depending on how you interact with us or which Services you use, we may use your personal data for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal data to provide the Services, enforce our contract with you, process payments, fulfill orders, remember your preferences, send account notifications, manage returns and exchanges, maintain your account, coordinate shipping, allow you to post reviews, and create a personalized shopping experience, including product recommendations.

Marketing and Advertising

We may use your personal data to send marketing communications by email, text message, or mail, and to display online advertisements within our Services or on other websites based on your past activity.

Security and Fraud Prevention

We use your personal data to authenticate your account, ensure secure shopping and payment experiences, detect and respond to fraudulent or illegal activity, and protect the public and our Services. You are responsible for safeguarding your login credentials.

Communicating with You

We use your data to provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal Reasons

We may use your data to comply with applicable laws, respond to legal requests, participate in legal proceedings, or enforce our terms and policies.

How We Disclose Personal Data

We may disclose your personal data in the following circumstances:

  • With Shopify, vendors, and third parties that provide services on our behalf (IT management, payment processing, analytics, customer support, storage, fulfillment, shipping).
  • With business and marketing partners to provide marketing services and personalized ads.
  • When you request or authorize disclosure, for example to ship products or use social media integrations.
  • With our affiliates or within our business group.
  • In connection with business transactions such as mergers or bankruptcy; to comply with legal obligations; or to protect our Services, rights, and users.

Relationship with Shopify

The Services are supported by Shopify, which collects and processes personal data about your use of the Services to provide and improve them. Data you submit is transmitted to Shopify and third parties, possibly in countries outside your own. Shopify may use your data to offer advanced features based on interactions across different merchants.

For details on how Shopify uses your personal data and your rights, please refer to Shopify’s Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

The Services may include links to third-party websites or platforms. If you access them, you may be subject to their own privacy and security policies. We are not responsible for the privacy practices or accuracy of information on such sites. Information you share publicly or on social platforms may be visible to others.

Children’s Data

The Services are not intended for children and we do not knowingly collect personal data from anyone below the age of majority in your jurisdiction. Parents or guardians may contact us to request deletion of a minor’s data.

Data Security and Retention

No security measure is perfect, and we cannot guarantee absolute security. Use secure channels when sharing confidential information.

We retain personal data based on factors such as maintaining your account, providing the Services, complying with legal obligations, resolving disputes, and enforcing policies.

Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Right to access the personal data we hold.
  • Right to deletion of your personal data.
  • Right to correction of inaccurate data.
  • Right to portability of your data.
  • Right to opt out of the sale or sharing of your personal data for targeted advertising.
  • Communication preferences including opting out of promotional emails.

If you reside in the UK or EEA, you may also have the right to object to or restrict processing and to withdraw consent.

We may need to verify your identity before processing requests. You may appoint an authorized agent to act on your behalf.

Complaints

If you have concerns about how we process your personal data, you may contact us or file a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal data outside your country. For transfers outside the EEA or UK, we rely on appropriate safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy as needed. Updates will be posted on the website, with an updated “Last Updated” date and any legally required notice.

Contact

If you have questions about our privacy policies or wish to exercise your rights, contact us at:

Phone: +39 3931679987
Email: relux.accessories@gmail.com
Address: Via dei Sibillini, 5, Belmonte Piceno, FM, 63838, Italy

For the purposes of applicable data protection laws, we are the data controller for your personal data.